Delivery

Delivery & Returns

Smart Logistics. Unmatched Brilliance.

To eliminate unnecessary distribution margins and deliver the most efficient service worldwide, NEVE operates its global logistics hub in Hong Kong. As a premier international shipping hub, our Hong Kong system allows us to deliver the brilliance of NEVE to customers in over 150 countries with speed and reliability.

Delivery Information

We offer consistent and reliable shipping to every corner of the globe.

  • Standard Worldwide Delivery

    • Cost: FREE Shipping on all orders.

    • Delivery Time: 4 – 15 business days (varies by destination).

    • Processing Time: Orders are typically processed and ready for dispatch from our Hong Kong hub within 1–3 business days.

Things to Know:

  • All orders include a tracking number provided via email once dispatched.

  • Delivery times may vary slightly depending on your country's local customs procedures.

NEVE Trust: Warranty & Returns

We have absolute confidence in the quality of NEVE. Our principle is to ensure your peace of mind, even if you simply change your mind.

  • 30-Day Free Returns (Risk-Free)

    • Not in love with your piece? Or is there a rare defect?

    • Regardless of the reason, contact us within 30 days of receipt for a 100% free return and full refund. Experience the brilliance in person, risk-free.

  • Lifetime Warranty

    • NEVE stones are crafted to never lose their fire. We provide a Lifetime Warranty against manufacturing defects, ensuring your sparkle remains eternal.

Delivery FAQs

 

How do I track my order? Once your order is dispatched from our hub, you will receive a tracking number via email. Please allow 1–2 business days for the tracking information to update in the system.

 

Why is my order shipped from Hong Kong? Hong Kong is one of the world's most active aviation and logistics hubs. By operating from this strategic location, NEVE significantly reduces logistics costs, allowing us to offer premium jewelry at a fraction of the price of traditional diamonds without compromising on speed.

 

Will I have to pay customs duties? While most jewelry orders fall within tax-free thresholds for personal use, international shipments may occasionally incur import duties or taxes depending on your country’s specific laws. These charges are the responsibility of the recipient.

 

 

Sparkle for Every Single Day. At NEVE, we deliver more than just jewelry—we deliver a new standard for your daily life.

Redefining Diamonds

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Free worldwide shipping on all orders.

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