NEVE FAQ
Ordering & Product Info
Discover the NEVE standard of brilliance. We believe luxury should be part of your every day, 365 days a year. Learn more about our signature Moissanite gems and finding your perfect fit.
What is The NEVE Standard?
NEVE is not just a ring for one special day; it is a ring for all 365 days of your year.
What is Moissanite?
Moissanite is an exclusive, lab-crafted gem engineered to look identical to a $10,000 diamond.
What materials are NEVE pieces made of?
Our core pieces are crafted with 8-layer 18K gold or white gold plating, which is up to 5x thicker than standard jewelry plating. / Selected Moissanite pieces are available in solid 18K gold.
How do I ensure a perfect ring fit?
You can use our online ring sizing guide or request a free ring sizer before ordering.
Shipping & Delivery
Fast, reliable, and worldwide. We deliver NEVE's timeless elegance to over 150 countries with dedicated express shipping, ensuring your jewelry arrives safely within 5 to 14 days.
Do you ship to my country?
Yes, we ship to over 150 countries worldwide using trusted global couriers.
How long does delivery take?
You can receive your order within 5 to 14 days via Express Shipping.
Can I track my order?
Yes, tracking information is available upon request once your order has shipped.
Can I change or cancel my order?
You can modify your order as long as it has not yet been shipped.
Returns, Exchanges & Lifetime Care
Your trust is our lifetime commitment. At NEVE, we ensure your peace of mind with our lifetime guarantee, easy 30-day returns, and dedicated care for your jewelry.
What if my ring doesn’t fit perfectly?
We make it easy with free size exchanges to ensure you have the perfect fit.
What is your return policy?
You can request a return within 30 days of receiving your item, excluding custom diamond pieces.
Is there a warranty on my NEVE jewelry?
We cover manufacturing defects forever with our lifetime guarantee. / Additionally, we offer lifetime repair services for a minimal fee.